Etiqa‪+‬ 17+

My mom have been subscribing to their insurances plan either regardless of their package especially the etiqa takaful motor plan. So I changed toetiqa from zurich because I trusted etiqa more. I hope one day they will hire me to be a legal executive in their company because I love everything related to Maybank especially Etiqa 🥰

Thank you for your encouraging words. Hope you continue to enjoy reading news on our app. If you have any feedback or suggestions, please write to us at etiqamysupport@etiqa.com.my. We would love to hear from you!

1. Developers don’t understand English or are lazy. After submitting this review they ask users to give details to their support email. This means they don’t understand or they don’t communicate with their support team. 2. Drive less save more odometer reading submission using Iphone 13 : After the odometer reading is input to the text box, the software keyboard blocks the “next” button and we have to touch another part of the screen to reveal the “next button”. This is not user friendly because the user needs to think what is the next step after he keys in the odometer reading and unable to proceed.
3. Why does the user need to click the check box that he agrees with the term and conditions? To save this step, the app should ask to user to agree only 1 time for this entire insurance plan.
4. This app does not include motor insurance claims nor list the manual steps needed to do such claims.

Dear user, may we know more details on your issue in order to guide you further? You may send an email to smilesupport@etiqa.com.my .We hope to hear from you soon. Sorry for the inconvenience caused.

Firstly, I registered wrongly the personal details for my car insurance in the app and it took 6 months of calls and emails to settle it??!! Poorly trained support staff and I cannot change anything in the profile and some options are not working with Etiqa support staff giving different answers and promises?! Secondly, I am using iPhone 13 (smaller screen) and the display for taking pic to submit to claim rebate cannot display “next” option to proceed. But if using larger screen phone then no issue. Etiqa app is poorly designed and not tested properly. I thought Etiqa (part of Maybank) should ace in IT/internet area. Maybank apps are known in Malaysia for being at the top in banking industry. I guess Etiqa has a lot work cut out for them!!

Hi, sorry for the unpleasant experience you had with our app. You may update the app to the latest version as our technical team have fixed the bug. Do write to us at etiqamysupport@etiqa.com.my if you still face any issue.